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These terms and conditions (hereinafter referred to as the "Terms and Conditions") govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and the Buyer (hereinafter referred to as the "Buyer") through the Seller's online store.
The Seller - doubleshot s.r.o., Company ID 29105170, with its registered office at Těně 15, 338 45 Strašice, is a company registered in the Commercial Register kept by the Municipal Court in Pilsen in Section C, File 25039, dealing with the sale of roasted coffee and coffee making equipment.
The Buyer is a consumer or entrepreneur.
A consumer is any person who, outside the scope of their business activities or outside the scope of the independent performance of their profession, concludes a contract with the Seller or otherwise deals with him. An entrepreneur is a person who independently carries out gainful activity on his own account and responsibility in a trade or similar manner with the intention of doing so systematically for the purpose of making a profit. An entrepreneur is also considered, inter alia, for the purposes of consumer protection, any person who concludes contracts related to his own commercial, production or similar activity or in the independent performance of his profession, or a person who acts in the name or on behalf of an entrepreneur. For the purposes of the terms and conditions, an entrepreneur is understood to be someone who acts in accordance with the previous sentence within the framework of their business activities.
If the contracting party is an entrepreneur, relations not regulated by the terms and conditions are governed by the Commercial Code, Act No. 513/1991 Coll., as amended.
Contact details:The online store is operated by the seller on a website located at the internet address www.doubleshot.cz (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "web interface of the store").
Provisions deviating from the terms and conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language, or in English.
The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
The Buyer is aware that by purchasing products that are in the Seller's commercial offer, he does not have any rights to use registered trademarks, trade names, company logos, etc. of the Seller or the Seller's contractual partners, unless otherwise agreed in a specific case by a special contract.
By placing an order, the Buyer confirms that he has familiarized himself with these Terms and Conditions before concluding the contract, of which the Complaints Procedure also forms an integral part, and that he expressly agrees with them, in the version valid and effective at the time the order is sent.
Based on the buyer's registration on the website, the buyer can access his user interface. From his user interface, the buyer can order goods (hereinafter referred to as the "user account"). The buyer can also order goods without registration directly from the store's web interface.
When registering on the website and ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
The Buyer is not entitled to allow third parties to use the user account.
The Seller may cancel the user account, in particular if the Buyer does not use his user account for more than 5 years, or if the Buyer breaches his obligations under the purchase contract (including the terms and conditions).
The Buyer acknowledges that the user account may not be available continuously, in particular with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code do not apply.
The web interface of the store contains information about the goods, including the prices of individual goods. The prices of the goods are listed including value added tax and all related fees. The prices of the goods remain valid for the period when they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.
The web interface of the store also contains information about the costs associated with the delivery and packaging of goods in cases where the goods are delivered within the territory of the Czech Republic or abroad.
To order goods, the buyer fills out the order form in the web interface of the store. The order form contains in particular information about:
The order must contain the necessary data for its proper processing, dispatch and handover to the carrier. These data are marked with a red asterisk in the order form as mandatory fields.
Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, including with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "Pay" button. The data entered in the order are considered correct by the seller. The Seller shall immediately confirm receipt of the order to the Buyer by e-mail to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "Buyer's e-mail address").
The Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the Buyer for additional confirmation of the order (for example, in writing or by telephone).
The contractual relationship between the Seller and the Buyer arises upon delivery of the order acceptance (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer's e-mail address. The acceptance of the order includes the current wording of the terms and conditions.
The resulting contract (including the agreed price) may be amended or cancelled only on the basis of an agreement between the parties or on the basis of legal grounds, unless otherwise stated in the terms and conditions. The buyer can cancel or change an order that has already been sent until it is considered completed, i.e. the ordered goods have been shipped or personally collected by the buyer. If the buyer wants to cancel a sent order, this can be done in the following ways:
If the total price of the already paid order decreases as a result of the cancellation or change, the seller undertakes to contact the buyer immediately in order to agree on the method of refund. If the buyer wants to cancel the order after the goods have been shipped, the procedure is as follows: Section 5. Withdrawal from the purchase contract.
The buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the buyer when using distance communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) are borne by the buyer himself, and these costs do not differ from the basic rate.
The buyer acknowledges that there may be cases where the contract between the seller and the buyer is not concluded, especially if the buyer orders the goods at a price published in error due to an error in the seller's internal information system. In such a case, the Seller shall inform the Buyer of such fact.
The Seller reserves the right to declare the purchase contract invalid if there has been misuse of personal data, misuse of a payment card, etc., or due to the intervention of an administrative or judicial authority; the Buyer shall be informed of such a procedure. The Buyer acknowledges that in the above cases the purchase contract cannot be validly concluded.
The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract to the seller in the following ways:
After ordering goods in our store and choosing to pay by credit card or Apple Pay / Google Pay, you are automatically redirected to the secure Comgate gateway. Here you fill in all the necessary information (card number, CSV, card expiration) and submit the payment. You enter this information directly into the payment page of the processing bank, which ensures indecipherable encrypted data transmission and only informs the bank of the authorization result, thereby giving the instruction to process the order. This eliminates the possibility of misuse of your payment card by the entity from which you purchase the goods and the free transfer of unprotected data on a public computer network. You are informed of the transaction result by e-mail. The money is credited to our account immediately. Your order can be processed immediately.
Important: during the entire payment transaction you are on the secure website of Comgate a.s.. Doubleshot s.r.o. has no access to payment card numbers.
If the bank does not confirm your card payment to us, it may be for the following reasons:
In the event of any problems with payment, please contact us immediately.
Along with the purchase price, the buyer is also obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless otherwise expressly stated, the purchase price also includes the costs associated with the delivery of the goods.
The seller requires the buyer to pay the purchase price before the buyer takes over the performance, or to pay an advance or other similar payment. This does not affect the provisions of Article 4.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.
In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 10 days of the conclusion of the purchase contract.
In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.
The seller is entitled, especially in the event that the buyer does not additionally confirm the order (Article 3.7.), to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of Section 2119, paragraph 1 of the Civil Code shall not apply.
Any discounts on the price of the goods provided by the seller to the buyer cannot be combined with each other.
If this is customary in business transactions or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - invoice to the buyer regarding payments made on the basis of the purchase contract. The seller is the payer of value added tax. Tax document – the seller issues an invoice to the buyer after payment of the price of the goods and sends it in electronic form to the buyer's electronic address.
The buyer's billing information cannot be changed after the order is dispatched.
The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods that have been modified according to the wishes of the Buyer or for his person, from the purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in a closed package that the consumer has removed from the package and cannot be returned for hygiene reasons.
Unless this is the case specified in Article 5.1 of the Terms and Conditions or another case where withdrawal from the purchase contract is not possible, the Buyer - Consumer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, within fourteen (14) days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. In the case of a purchase contract, the subject of which is the regular repeated delivery of the same goods, the period for withdrawal from the purchase contract begins on the date of receipt of the first delivery. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. The buyer can send the withdrawal from the purchase contract to the address of the seller's business premises or to the seller's e-mail address objednavky@doubleshot.cz.
In the event of withdrawal from the purchase contract according to Article 5.2 of the Terms and Conditions, the purchase contract is cancelled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.
In the event of withdrawal from the contract pursuant to Article 5.2 of the Terms and Conditions, the seller shall return the funds received from the buyer within fourteen (14) days of the buyer's withdrawal from the purchase contract. The seller is also entitled to return the performance provided by the buyer upon return of the goods by the buyer or in another manner, if the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that he sent the goods to the seller.
The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.
In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of receipt of the goods by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, non-cash to the account designated by the buyer.
If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such a gift will cease to be effective and the buyer is obliged to return the gift provided to the seller together with the goods.
The seller reserves the right to cancel the order or part of it before concluding the purchase agreement if:
In the event that this situation occurs, the seller undertakes to contact the buyer immediately in order to agree on further action.
In the event that For special goods made to order or goods that are not in stock, the seller will confirm the price and new delivery date to the buyer in advance by phone/e-mail. If the buyer does not agree with such a change, the order will not be confirmed and it will not be processed. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account.
The seller provides or mediates the following delivery methods:
Dispatch - Preparation for dispatch refers to the time necessary to complete all the formalities in connection with the handover of the ordered goods to the carrier or to the buyer (in the case of personal collection), at the buyer's choice. Dispatch then means the handover of the ordered goods to the seller's carrier. Preparation for dispatch, as well as the dispatch itself, takes place on business days. The seller will prepare the goods in stock for shipment no later than 3 business days after receiving the electronic order, otherwise according to the individually agreed delivery time of the requested item.
Shipment tracking - If the buyer chooses the method of transportation via Czech Post, Zásilkovna or PPL/DHL, he can track the shipment online using the Track and Trace system at any time after receiving information from the seller about the shipment of the goods. The email that informs the buyer about the shipment of the goods contains a number with which the shipment can be tracked. The shipment can be tracked directly from the customer account or via the carrier's website.
The current valid shipping price list will be displayed in the checkout when selecting the delivery address. All shipping prices are contractual and the current valid prices are always listed. Prices are subject to change.
If you order goods worth 2,000 CZK (excluding VAT) and more, we do not charge shipping within the Czech Republic. Cash on delivery is charged.
Any further exemption from postage within the Czech Republic is possible based on individual agreements between the seller and the buyer and depending on the nature of the delivered products, goods or services.
We do not charge packaging or other fees.
If the method of transport is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
If the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. The place of delivery of the goods is the delivery address specified by the buyer in the electronic order.
If, for reasons on the buyer's side, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or costs associated with another method of delivery.
When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.
Incomplete or damaged shipments must be immediately reported by e-mail to objednavky@doubleshot.cz or, draw up a damage report with the carrier and send it to the seller without undue delay. Additional complaint about incompleteness or external damage to the shipment does not deprive the buyer of the right to complain about the item, but gives the seller the opportunity to prove that there is no conflict with the purchase contract.
In the case of picking up an order that was paid in advance via the Internet, the seller or its contractual partner may request the presentation of an identification card (ID card or passport), in order to prevent damage and prevent the legalization of proceeds from crime. Without the presentation of any of these documents, the seller or its contractual partner may refuse to release the goods.
Goods purchased by the buyer-legal entity will be handed over only to the statutory body of the legal entity or to a person who proves himself by a verified power of attorney. Goods purchased by a self-employed buyer will be handed over only upon presentation of a valid identification card (ID card or passport).
If the buyer does not collect the ordered goods within 10 days of their dispatch, without prior cancellation of the order, he/she shall bear the costs incurred in the production and dispatch of these goods. This does not affect the consumer's right not to accept the goods due to a conflict with the purchase contract. The seller may use the goods that the buyer has not collected at his/her discretion. This provision does not affect the seller's right to recover and charge the buyer costs related to the uncollected order.
In the case of ordering a gift voucher, it is delivered after the payment for the order is credited to the seller's bank account and the order is subsequently dispatched in electronic form. The buyer prints the voucher himself, while the costs associated with printing are fully borne by the buyer.
The course or certification order is confirmed to the buyer after the payment for the order is credited to the seller's bank account in electronic form, by sending a proof of payment (tax document) and confirmation of enrollment in the course/certification.
The coffee subscription order is confirmed to the buyer by sending a proof of payment for the order (tax document), which is issued based on the payment credited to the seller's bank account. The order is delivered, depending on the type of coffee subscription selected, at the beginning of each calendar month until the number of months of the selected coffee subscription is exhausted.
The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was price agreed, for wear and tear of the goods caused by their normal use, in the case of used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods.
If the defect becomes apparent within six months of taking over, it is considered that the goods were defective already upon taking over. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt.
The buyer shall exercise the right to defective performance at the seller's address, where the acceptance of the complaint is possible with regard to the range of goods sold.
The buyer shall not have the right to defective performance if the buyer knew before receipt that the item had a defect, or if the buyer caused the defect himself.
The buyer shall have the right to delivery of a new item or replacement of a component even in the event of a removable defect, if the item cannot be used properly due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the buyer shall also have the right to withdraw from the contract.
If the buyer has not notified the defect without undue delay after being able to detect it during a timely inspection and with sufficient care, the court shall not grant him the right to defective performance. If it is a hidden defect, the same applies if the defect was not reported without undue delay after the buyer could have discovered it with sufficient care, but no later than two years after handing over the item.
Further rights and obligations of the parties related to the seller's liability for defects are governed by the seller's complaint procedure.
The buyer acquires ownership of the goods by paying the full purchase price of the goods.
The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Section 1826, paragraph 1, letter e) of the Civil Code.
The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: http://www.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract. Before proceeding to out-of-court resolution of the dispute, the seller recommends that the buyer first contact the seller to resolve the situation.
The seller is authorized to sell goods on the basis of a trade license. Trade inspection is carried out within the scope of its competence by the relevant trade license office. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection Authority, to a limited extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.
The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.
The buyer agrees to the processing of the following personal data: name and surname, billing address, delivery address, e-mail address, telephone number (hereinafter collectively referred to as "personal data").
The buyer agrees to the processing of personal data by the seller for the purposes of exercising rights and obligations under the purchase contract and for the purposes of maintaining a user account. Unless the buyer chooses another option, he agrees to the processing of personal data by the seller for the purposes of sending information and commercial communications to the buyer. Consent to the processing of personal data in full pursuant to this article is not a condition that would in itself prevent the conclusion of a purchase contract.
The buyer acknowledges that he is obliged to provide his personal data (during registration, in his user account, when ordering from the web interface of the store) correctly and truthfully and that he is obliged to inform the seller without undue delay of any change in his personal data.
The seller may authorize a third party, as a processor, to process the buyer's personal data. Apart from persons transporting the goods, personal data will not be transferred to third parties by the seller without the buyer's prior consent.
Personal data will be processed for an indefinite period. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
The buyer confirms that the personal data provided are accurate and that he has been informed that the provision of personal data is voluntary.
If the buyer believes that the seller or processor (Article 9.5) is processing his personal data in a way that is contrary to the protection of the buyer's private and personal life or in violation of the law, in particular if the personal data are inaccurate with regard to the purpose of their processing, he may:
If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. The seller has the right to demand reasonable compensation for the provision of information pursuant to the previous sentence, not exceeding the costs necessary to provide the information.
The Buyer agrees to the sending of information related to the Seller's goods, services or business to the Buyer's email address and further agrees to the sending of commercial communications by the Seller to the Buyer's email address.
The Buyer agrees to the storage of so-called cookies on his computer. In the event that the purchase on the website can be made and the Seller's obligations under the purchase contract can be fulfilled without the storage of so-called cookies on the Buyer's computer, the Buyer may revoke the consent in accordance with the previous sentence at any time.
The content of individual courses and certifications is described under the heading of each course on the seller's website.
The venue for the courses and certifications is the doubleshot Training Center at Křižíkova 105, Prague 8 - Karlín (map).
The courses and certifications are conducted in Czech. The Barista (EN) course is conducted in English.
The opening of a course or certification is limited by the minimum number of participants, which is stated in the description of the individual courses/certifications. If this minimum number of participants is not met, the seller will inform the registered participants by phone or email and offer them an alternative date. The buyer has the right not to use this date and to request withdrawal from the contract according to point no. 5.
Payment for the course or certification is not possible on site. Payment can be made by credit card, PayPal or bank transfer.
Upon payment of the course/certification, a proof of payment and confirmation of enrollment in the course/certification are sent to the buyer's email address.
In the event of a written cancellation of the course or certification a week or more before the date of the event (no later than the 8th day), the buyer can choose an alternative free date or receive a refund. Repeated changes to the course date are only possible once - the course date can be changed a maximum of twice in total. In the event of cancellation in the last week before the course or certification (day 1 - 7), or if the buyer does not participate at all, a 100% cancellation without refund will be applied.
The coffee subscription is based on the principle of regular monthly shipments of freshly roasted coffee for an unlimited period, or for a limited period of 3, 6 or 12 months, depending on the buyer's choice.
The coffee subscription is sent at the beginning of each calendar month (usually the first Wednesday of the month) within the Czech Republic and Slovakia. If the subscription date falls on a public holiday, an alternative shipping date is chosen for the coffee subscription. Postage or packaging for individual subscription shipments is not charged.
The subscription can be suspended for any period of time (holidays, holidays) by agreement. The buyer is obliged to notify the seller of any changes in delivery details (address, telephone number, email address) during the subscription. The deadline for processing newly ordered subscriptions, as well as changes to an already purchased subscription, is the 25th calendar day of the month, before the next subscription is sent. Notification of any changes to the subscription can be sent to the email address objednavky@doubleshot.cz or info@doubleshot.cz.
You will always be informed about the shipment by email newsletter, which contains details about the coffee and its preparation.
Gift vouchers can be chosen as either a physical product or a digital one. In the case of a physical product, they are sent by standard means like other products. In the case of a digital version, they are sent in PDF format to the buyer's email address after payment by credit card or PayPal. In the case of payment by bank transfer, the digital gift voucher is sent only after the amount has been credited to the seller's bank account. The voucher includes a unique code that can then be used when ordering any term of the relevant course for which the voucher is issued.
A gift voucher can only be redeemed once in full (the unspent value of the voucher is not refundable). The voucher cannot be used for a service or delivery of goods other than the one for which it is intended.
To pay for a digital gift voucher, the buyer uses a credit card, PayPal or bank transfer. Physical gift vouchers can also be paid for by cash on delivery or in cash at the seller's premises.
The gift voucher is valid for 1 year from its issue.
The user account is created by the seller after sending the currently valid billing and delivery data of the buyer.
After creating the account, the buyer is always obliged to report any changes to the billing and delivery data in advance to the email objednavky@doubleshot.cz or info@doubleshot.cz.
The shipping fee for sending coffee is free from 1000 CZK excluding VAT. Shipments are sent via the PPL and PPL Parcel Shop services, Z-box and Balíkovna. In the case of ordering other goods or coffee, the shipping fee is added to the order price, according to the currently valid price list (Article IV).
The purchased coffee and goods are used only for the buyer's own needs, not for further sale/preparation to guests in gastronomic establishments or sale/donation to third parties.
If the buyer damages the seller's reputation or any of the above points by handling and preparing coffee in any way, the seller reserves the right to immediately terminate the cooperation and cancel the customer account.
The seller reserves the right to check the buyer's orders and, in case of suspicion of a violation of the terms, contact the buyer with a request for an explanation. The buyer will provide the seller with cooperation in explaining any ambiguities and will cooperate in eliminating any ambiguities or deficiencies. If there is no mutual agreement to correct the deficiencies and these are not resolved properly and within the agreed deadlines, this is considered a violation of the terms and conditions and the seller is entitled to cancel the user account.
If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.
If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
Seller's contact details: delivery address - doubleshot s.r.o., Dehtáry 37, 250 91 Zeleneč, e-mail address info@doubleshot.cz, objednavky@doubleshot.cz, telephone +420 314 004 550.
In Prague, on 10.11.2025
The Complaints Procedure is an integral part of the General Terms and Conditions of the company doubleshot s.r.o., with its registered office at Těně 15, 338 45 Strašice, identification number: 29105170, entered in the Commercial Register kept by the Municipal Court in Pilsen, Section C, Insert 25039 (hereinafter referred to as the "Seller"), and describes the procedure for approaching complaints about goods purchased from the Seller.
The Buyer is obliged to familiarize himself with the Complaints Procedure and the General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") before ordering the goods. At the same time, the buyer acknowledges that he is obliged to provide the seller with the necessary cooperation necessary for the settlement of the complaint, otherwise the deadlines are extended accordingly by the time in which the buyer did not provide the required cooperation.
By concluding the purchase contract and taking over the goods from the seller, the buyer agrees to these Complaints Procedures.
The definitions of terms contained in these Complaints Procedures take precedence over the definitions in the terms and conditions. If these Complaints Procedures do not define a term, it is understood in the meaning in which it is defined in the terms and conditions. If it is not defined there either, it is understood in the meaning in which it is used by legal regulations.
As a proof of warranty, the seller issues a proof of purchase (invoice - tax document) with the legally specified data required for the warranty claim for each purchased item.
Period for exercising rights from defective performanceThe period for exercising rights from defective performance begins on the day the buyer takes over the goods, i.e. the date stated on the proof of purchase.
The period is:
For consumer goods, the buyer is entitled to exercise the right from a defect within twenty-four (24) months, however, if there is no expiration date stated on the goods, in such a In this case, the period is shortened only to the date indicated on the packaging of the goods.
For the buyer entrepreneur, the period for exercising rights from defective performance may be regulated differently, if this is explicitly stated for the given type of goods, the period thus stated takes precedence. (if it is intended for business activities, a claim for a defect discovered upon receipt may be made. This does not apply to non-business organizations, e.g. foundations, associations, schools, churches, etc., or if the goods are not used for business activities.)
The period ends on the day that coincides in numerical terms with the day it began and the appropriate number of months later.
Rights from liability for defects in goods for which a quality guarantee applies shall lapse if they have not been exercised within the specified period.
In the event of a claim being settled by exchanging goods, a new period does not run; the period starting on the day the goods were received by the buyer is decisive.
Quality upon receiptThe seller is responsible to the buyer that the item is free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the item,
If a defect becomes apparent within six months of acceptance, it is assumed that the item was defective when the buyer took it over, unless the seller proves otherwise.
When personally receiving the goods from the seller, the buyer checks the goods being received, their completeness and the integrity of the packaging.
When receiving the goods from the carrier, the buyer properly and carefully checks the condition of the shipment (especially the number of packages, the integrity of the company tape with the logo, the integrity or damage to the packaging).
On the day of receipt, the buyer also checks the completeness of the goods, especially that the package contains everything it is supposed to contain.
All discrepancies must be reported to the seller upon personal receipt on site, when receiving the goods from the carrier, they must be noted in the carrier's handover report or the buyer may refuse to accept the shipment, or it is always possible to report it to the e-mail info@doubleshot.cz, or via the contact form. Furthermore, in the event of acceptance from the carrier, the seller recommends attaching photo documentation of the damage and packaging.
These provisions do not affect the statutory period for exercising rights from defective performance. An additional complaint about incompleteness or external damage to the shipment does not deprive the buyer of the right to complain, but gives the seller the opportunity to prove that there is no conflict with the purchase contract.
Submitting a complaintBefore sending the goods, we recommend that you make sure that the goods are within the statutory warranty period, i.e. the period of 24 months from the receipt of the goods, or the shelf life indicated on the packaging, has not expired.
The buyer can submit a complaint in person at the seller's premises at Dehtáry 37, 250 91 Zeleneč v Čechách, or send a complaint to the address of this premises. The shipment must contain the goods complained about. The seller also recommends attaching a copy of the proof of purchase or other suitable means of proving the warranty of the goods, a detailed description of the defect and sufficient contact details of the buyer (especially the return address and phone number). Without the above, it is impossible to identify the origin and defect of the goods.
Warning - do not send the shipment by cash on delivery. Goods sent by cash on delivery will not be accepted.
The seller also recommends choosing the desired method of handling the complaint (repair, exchange, credit note). The buyer cannot subsequently change the choice made without the seller's consent. However, this does not apply if the buyer requested the repair of an item that turns out to be irreparable or not repaired in time.
The seller will issue the buyer with a written confirmation of when the complaint was filed, what its content is, what method of handling the complaint is requested, by email immediately after receiving the complaint; in the case of a personal claim, it is forwarded immediately.
The buyer is aware that if the claimed goods, including all received accessories, are not delivered, then in the event of the buyer withdrawing from the contract, the purchase price will be refunded to the buyer, reduced by the price of the undelivered accessories.
ExclusionsBy breaking the protective seal, information sticker or serial number, the buyer runs the risk of having the complaint rejected, unless the damage occurs during normal use. Seals and serial numbers are an integral part of the goods and do not limit the customer's right to use and handle the goods to the full extent of what the goods are intended for.
Furthermore, the warranty does not apply to damage caused (if such activity is not a usual activity and is not prohibited in the attached instructions for use):
In accordance with the provisions of Section 2, paragraph 1, letter a) of Act No. 634/1992 Coll., on Consumer Protection, as amended, a consumer is a natural person who is not acting within the scope of his business activity or within the scope of the independent exercise of his profession.
If the buyer is a consumer, the seller will decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate to the type of product or service required for a professional assessment of the defect.
The seller will handle the complaint, including the removal of the defect, without undue delay, no later than 30 days from the date of filing the complaint. The 30-day period may be extended after filing the complaint by agreement with the consumer - such an extension may not be for an indefinite or unreasonably long period. After the expiry of the period or extended period, it is considered that the defect in the item actually existed and the consumer has the same rights as if it were a defect that cannot be removed.
Buyer - businessIf the buyer is a business entity, the seller undertakes to decide on the complaint within 40 days from the date of the complaint. The buyer-business will be informed of this decision by contact email.
The seller will issue the buyer with a written confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the complaint, or the justification for rejecting the complaint. After handling the complaint, the seller will notify the buyer of the termination of the complaint either by telephone or e-mail. If the goods were sent by a shipping service, they will be automatically sent to the buyer's address after handling.
After handling an acknowledged complaint by repair or replacement, the device warranty is extended by the duration of the complaint. The duration of the complaint is calculated from the day following its application to the day on which the buyer was informed of the handling.
The buyer has the right to reimbursement of the costs reasonably incurred in connection with the application of a justified complaint. These costs are understood as the least necessary. In particular, this concerns the postage for sending the complaint. These costs may not include travel by car to file a complaint, express shipping, and other similar costs. Reimbursement of costs must be requested without undue delay, but no later than 1 month from the end of the period for exercising rights from defective performance.
The buyer is obliged to check the goods received and their compliance with the complaint delivery protocol. The buyer will also check the completeness of the goods, in particular that the packaging contains everything it is supposed to contain. Later objections will not be taken into account.
These provisions do not affect the statutory period for exercising rights from defective performance.
The buyer is obliged to accept the complaint without undue delay within 30 days from the date on which he was informed of its settlement; this period cannot expire earlier than 60 days from the date of filing the complaint.
In the event that the complaint is not accepted by the buyer no later than the last day of the period, the seller will be charged a storage fee for storing the goods after its futile expiration in the amount of CZK 20 including VAT for each day of delay.
If the buyer does not collect the goods from the settled complaint within 6 months from the date on which he was informed of the settlement, the seller reserves the right to sell the goods and use the proceeds to pay the storage fee.
When issuing the goods or paying the credit note in cash after the complaint has been settled, the buyer is obliged to present a document on the basis of which the item was accepted for complaint and must prove his identity with a valid identity document (ID card, passport), in order to prevent damage and prevent the legalization of proceeds from crime. Without presenting any of these documents, the seller may refuse to issue the goods or pay the credit note. If the buyer is a legal entity, then the goods will be issued or the credit note will be paid only to the statutory body of the legal entity or to a person who presents a verified power of attorney.
If the subject of the purchase is a consumable or if this material is part of the purchased goods, the service life is used instead of the quality guarantee. The service life can be stated in time, in the time of the goods or in the number of uses, or otherwise similarly specified. More than one of these service lives can be stated for the goods. In order to successfully claim a claim, all the stated conditions must be met.
The buyer's right to claim the goods within the statutory warranty period is not affected. However, the buyer must take into account the above-mentioned facts, as the guarantee does not apply to wear and tear caused by normal use of the item and cannot be confused with the service life of the product. The service life of the goods represents the susceptibility to wear and tear caused by normal use. If you use (not own) the goods for longer than the usual service life, it is likely that the defect is a result of normal wear and tear, but it is not excluded that it is actually a warranty defect.
The seller is obliged to indicate the service life on the offered goods, otherwise he is not able to invoke this service life.
The buyer's rights arising from the law are not affected by these Complaints Procedures.
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